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Cancellation Policy

Kaira believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to us. Customer has to pay both side courier charges if order is shipped.

Refunds on Cancellation

Once KAIRA receives back the product, Team will check the product like it is unused, undamaged, and all tags are perfect. Then team will approve the refund and forward the request to accounts department. Both side courier charges will be deducted from refund amount if product is delivered. No cash refund in case of COD, Only credit note will be issued. Customer can purchase later.

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